How to handle unsatisfied clients in freelancing?

Client satisfaction is one of the top priorities of every freelancer. When a freelancer provides services to his clients, naturally his goal is to satisfy his clients with his work. But many times it is seen that despite giving maximum effort, the clients are not satisfied with it after taking the service. They may ask you to do the whole thing over and over again, or they may ask you to redo a specific part of the work. Again in some cases, the client is so unsatisfied that he does not even want to make the payment. I don't want to read any freelancer in such a situation. Honestly, such things happen to many people all the time. But there are many, especially those who are new, who can't decide how to handle clients in such a situation. The impact of which later fell on their careers. So today I will share for everyone how freelancing should handle unsatisfied clients. I hope everyone will read the whole article carefully.

Who are unsatisfied clients and why do they need to be handled properly?

Clients are basically those who take various services from freelancers for a certain amount of money. For example: graphic design, digital marketing, web design, etc. related services. The main source of income in the freelancing sector is through providing services to these clients Those who are happy with this service are called Satisfied Clients Satisfied clients are generally repeat clients.

 

Unsatisfied clients, on the other hand, are clients who are unhappy or unsatisfied with the services they receive from freelancers. They may not have the quality of the service up to the mark and often some part of the service does not meet their needs.

In my opinion, it is not uncommon to find clients of this type. However, if these clients are not dealt with properly, then you may have to face various problems. For example, we all know the importance of repeat client or ideal client in freelancing business. Now if the client is not satisfied with the service for any reason and if you can't handle the matter properly, then this client will not come to take service from you again. Not only that, these clients will not even recommend you to their acquaintances. This will increase the likelihood that the number of clients will decrease. So you understand how important it is to handle unsatisfied clients properly in order to survive in the freelancing sector.

How to handle those who are not satisfied with the service?

As I said before, many times even after trying our best, satisfaction does not come from the client. Freelancers need to acknowledge this at the beginning of their career. Because what seems perfect to you may seem imperfect to clients. Because the definition of perfection is different for every human being. So it is more important to focus on how to solve the problem without worrying about why the client is not happy with the service. So now we will talk about the most important part of today's article. That's exactly how a freelancer can handle an unsatisfied client.

In my opinion, when a client informs that he is not happy with the service, the most important thing at that moment is to stay calm and keep a cool head. Never mind hearing that the client did not like the service. Because it is both rude and unprofessional. Instead, try to communicate with him as calmly as possible. Admit your mistake. By doing this you can understand exactly where the client's problem is. It is often the case that something new can be learned from the client's dissociation. So considering all aspects, it can be said without any doubt, it is better not to talk to the client with warm head. So take some time before talking to the client, it will be possible to communicate effectively.

I think it is necessary to talk about another issue just to talk about effective communication. That is, there are many freelancers who do not want to discuss in detail with their unsatisfied clients exactly where the problem is with the service they provide. This is a big mistake. Because if you do not discuss with the client in detail, but at the end of the day you will not be able to provide better service. That's why you should always try phone-calls, video calls or e-mails - whichever way you communicate, there is a detailed discussion of exactly where the problem is and where the revision is needed.

After talking to the client, when it becomes clear that the service provided to him is exactly where the revision is needed, start working accordingly. In this case, if you do revision work without additional fee, then you can do it. There are many freelancers who do revision work for the services they provide without any additional fees. If you have provided the service yourself then you can revise and re-deliver according to the client's demand without any extra fee.

But if it happens that the work will be much more complicated to give the revision as per the demand of the client or you do not do the revision work without extra fee, then inform the client about it in advance. So that he is aware of making this extra payment. It is best if you can do this through a return document. You can also inform the client via e-mail or phone call.

Then don't forget to take feedback from the client by revising and delivering as per the demand. Always remember, feedback is very important in freelancing. Just as positive feedback helps to increase work motivation, so too can negative feedback. So you must take feedback from the client

One thing I would like to say about dealing with unsatisfied clients.

That is, once the client has been revised and the service has been re-delivered, but if the client repeatedly asks for revision, then one has to be quite sure that he is not interested in taking this service in any way. In that case, if you want, you can refund a part of his payment if it is in your freelancing business policy. And if the amount paid is non-refundable, you must also inform the client. This will not create any misunderstanding and the matter will end in a hassle-free manner.

So that was today's discussion about handling unsatisfied clients. I would like to say to the new and old two types of freelancers, if you face this kind of situation, you should never question your skills or think that you are less skilled than other freelancers. Remember, people make mistakes. And from every mistake something new can be learned. They are successful in life who can learn something from their mistakes. So if the client is not happy with the quality of your service, consider it as a learning opportunity. Try to develop yourself more. You will see that as your skills develop at the end of the day, you will also be able to increase the growth of your business.